Privacy Policy

Last Updated: December 23, 2025

1. Introduction

Welcome to IZZ Shoes. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This privacy policy applies to information we collect about you when you use our website, purchase our products, or otherwise interact with us. By using our services, you acknowledge that you have read and understood this privacy policy.

2. Information We Collect

We collect different types of information about you, including:

  • Personal Information: Name, email address, phone number, shipping address, billing address, and other contact details you provide when creating an account, making a purchase, or contacting us.
  • Payment Information: Credit card information, billing address, and transaction details when you make a purchase. Payment information is processed securely through our payment processors and is not stored on our servers.
  • Usage Data: Information about how you use our website, including pages visited, products viewed, time spent on pages, links clicked, and search queries.
  • Technical Data: IP address, browser type and version, device information, operating system, time zone setting, browser plug-in types and versions, and other technology on the devices you use to access our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including shipping and delivery
  • To communicate with you about your orders, account, and customer service inquiries
  • To send you marketing communications (with your consent) about new products, promotions, and special offers
  • To improve our website, products, and services based on your feedback and usage patterns
  • To personalize your shopping experience and show you relevant content and recommendations
  • To prevent fraud and enhance the security of your account and our website
  • To comply with legal obligations and protect our rights and property
  • To analyze website usage and performance through analytics tools

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Service Providers: Third-party companies that help us operate our website, process payments, fulfill orders, deliver products, send emails, analyze data, and provide customer service
  • Payment Processors: Secure payment gateways that process your payment information
  • Shipping Partners: Delivery companies that ship your orders
  • Legal Requirements: When required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business

All third parties are required to maintain the confidentiality and security of your personal information and use it only for the specific purposes we specify.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission using SSL/TLS technology
  • Secure servers and firewalls to protect against unauthorized access
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee training on data protection and security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal information we hold about you
  • Correction: You can request that we correct any inaccurate or incomplete information
  • Deletion: You can request that we delete your personal information, subject to certain exceptions
  • Objection: You can object to our processing of your personal information
  • Restriction: You can request that we restrict the processing of your personal information
  • Portability: You can request a copy of your data in a structured, machine-readable format
  • Withdraw Consent: You can withdraw your consent for marketing communications at any time

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

  • Account information is retained while your account is active
  • Order and transaction records are kept for accounting and tax purposes (typically 7 years)
  • Marketing data is retained until you unsubscribe or request deletion
  • Usage data and analytics are typically retained for 2-3 years

8. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top.

We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

IZZ Shoes
Email: [email protected]
Phone: +994 50 720 70 40
Address: Abbas Mirzə Şərifzadə Küçəsi, 356a, Bakı, Azerbaijan

We will respond to all legitimate requests within one month. If your request is particularly complex or you have made multiple requests, it may take us longer than a month, but we will notify you of the delay.

This privacy policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.